Privacy Policy

Look, we're Thunder Shard Realm Auto Masters, and we're here at 2847 Dundas Street West in Toronto. We tune engines, flash ECUs, and build machines that actually perform. But we also care about your privacy - it's not just some legal checkbox for us.

When you roll into our shop or hit us up through our website, you're trusting us with your info. We get that, and we don't take it lightly.

Alright, so here's what we're talking about when it comes to data:

• Your Contact Details - Name, phone number, email. Pretty standard stuff so we can actually get back to you about your build or service.
• Vehicle Information - Make, model, year, VIN when needed. Can't tune what we don't know, right?
• Service History - What we've done to your ride, parts we've installed, dyno runs, that kinda thing.
• Payment Info - Credit card details, billing address. Though honestly, our payment processor handles most of this securely.
• Website Stuff - IP address, browser type, pages you clicked on. Basic analytics to see what people actually care about on our site.

We're not selling your email to spam companies or anything sketchy. Here's the real deal:

• Setting up appointments and keeping you posted on your vehicle's progress
• Sending you quotes for that turbo upgrade you've been thinking about
• Processing payments without drama
• Keeping service records so we remember what tune's on your ECU or what injectors we installed
• Occasionally sending updates about new services or special deals (but you can opt out anytime)
• Improving our website so it's not a pain to use
• Meeting legal requirements - warranty stuff, safety recalls, you know the drill

We're serious about keeping your data locked down. Our systems use encryption, secure servers, and limited access protocols. Only folks who actually need your info to do their job can see it.

That said, nothing online is 100% bulletproof. We do everything we can, but there's always some level of risk with digital stuff.

You've got control over your data. Here's what you can do:

• Access - Wanna see what info we have on you? Just ask.
• Correction - If something's wrong, we'll fix it.
• Deletion - Want us to delete your data? We can do that (unless we legally have to keep it for warranty or tax reasons).
• Opt-Out - Don't want marketing emails? No problem, there's an unsubscribe link in every message.
• Portability - Need your service history in a different format? We'll work with you.

We keep your info as long as it's needed. Active customer records stay active. After you haven't been around for a while, we'll archive it. Eventually, we'll delete stuff that's no longer relevant - except what we're legally required to keep for tax records, warranties, or liability purposes. In Canada, that's usually around 7 years for business records.

We might update this policy from time to time - new laws, new services, whatever. When we do, we'll update the date at the top and let you know if there's anything major. Keep checking back occasionally if you're curious.